Returns and Refunds

Returns and Refunds Policy

Welcome to the MinimalNest Returns and Refunds Policy. We're dedicated to ensuring your satisfaction with our products and services. This policy outlines the guidelines for returning items, seeking refunds, and addressing concerns related to your purchases.

1. Eligibility for Returns:

If you're not completely satisfied with your purchase, you may initiate a return within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:

To initiate a return, please follow these steps:

- Contact our customer support team with your order number and the reason for the return.
- Our team will provide you with return instructions and a return shipping address.
- Pack the item securely in its original packaging and ship it to the provided address.

3. Refund Process:

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

4. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will provide instructions for returning the item or may request photographic evidence of the damage for verification.

5. Refund Timing:

Refunds are typically processed within 5 to 10 business days from the date we receive your returned item. Please allow additional time for your bank or credit card company to process the refund.

6. Return Shipping Costs:

Customers are responsible for return shipping costs, except in cases where the item received is damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure your return is received.

7. Exclusions:

The following items are not eligible for return or refund:

- Gift cards
- Custom-made or personalized items
- Items that have been used, altered, or damaged after receipt

8. Cancellations:

If you need to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but if the order has already been shipped, it cannot be canceled.

9. Contact Us:

If you have any questions or concerns about our Returns and Refunds Policy, please contact our customer support team. We are here to assist you and ensure that your shopping experience with MinimalNest is enjoyable and hassle-free.

Thank you for choosing MinimalNest. Your satisfaction is our priority, and we are committed to providing you with exceptional service throughout your shopping journey.